Refund & Returns Policy

At FERAL®, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent returns process.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must be:

  • Unworn, unused, and in their original condition.

  • Returned with all original tags and packaging.

  • Accompanied by proof of purchase or your order confirmation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Items marked as Final Sale

  • Products that have been worn, washed, damaged, or altered by the customer

Exchanges

If you need a different size or received the wrong item, please contact us before sending your order back. We’ll do our best to arrange a replacement, subject to product availability.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your package. Include your order number and clear photos so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been approved. Refund processing times may vary depending on your payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as FERAL® cannot be responsible for returns lost during transit.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the standard return procedure.

Contact Us

If you have any questions about returns or refunds, our support team is happy to assist.

Email: info@feralclothing.store

We’re committed to providing a smooth shopping experience and ensuring every customer is treated fairly.